0475 346 978 [email protected]

TERMS OF SERVICE

(Quotidian Administration)

Quotidian Administration provides remote, results-based administrative and systems support. By engaging services, the Client agrees to the following terms.

  1. 1. Service Delivery Model

Services are delivered remotely. Quotidian Administration does not operate as an in-office or onsite administrative resource.

Face-to-face meetings may be arranged where required and will generally be held at the CH coLab space, King Street, Emerald QLD 4720 for clients within the Central Highlands region.

Onsite attendance at a Client’s premises will only occur in rare circumstances and is limited strictly to face-to-face meetings. Onsite administrative or office-based work is not provided.

Quotidian Administration does not provide general office support services such as reception, inbox management, or routine data entry. Services are outcome-based and focused on specialised work including (but not limited to) workflow design, file structure setup, and systems configuration.

  1. Fees and Payment Terms

Fees are determined in accordance with the Proposal or Contract issued to the Client.

Unless otherwise stated, invoices are issued monthly and are payable within 7 days of the invoice date.

For fixed-price or project-based engagements, a deposit may be required. This is generally structured as 50% payable upfront and 50% upon completion.

Late payments may incur additional fees.

  1. Client Responsibilities

The Client agrees to support the delivery of services by:

Maintaining scheduled meetings. Where attendance is not possible, meetings must be cancelled or rescheduled as soon as reasonably practicable. Failure to do so may result in fees being charged, recognising preparation time and reserved availability.

Providing timely access to all systems, data, and information required for the work. Delays in access will directly impact delivery timelines.

Using agreed communication channels appropriately:
– Phone calls are for urgent matters requiring response within the hour
– Text messages are for matters requiring action by close of business the following day
– Email is to be used for all other communication

  1. Service Limitations

Quotidian Administration operates within the scope of administrative and systems support only.

The Service Provider is not a registered BAS agent, accountant, or financial advisor. No financial advice or BAS-related services (including preparation or submission) will be provided.

All services rely on the accuracy and completeness of information provided by the Client.

  1. Confidentiality

All Client information accessed or handled during the provision of services will be treated as confidential and will not be disclosed except where required to deliver the agreed services or as required by law.

  1. Intellectual Property

Ownership of deliverables transfers to the Client upon full payment of all associated fees.

Where deliverables are unpaid, ownership remains with Quotidian Administration. In these circumstances, Quotidian Administration retains the right to reuse, adapt, or repurpose the work for internal use or for other Clients.

The Client acknowledges that drafts or working versions may be in their possession prior to final payment; however, ownership does not transfer until payment is received in full.

The Client will be given reasonable notice and opportunity to finalise payment before any unpaid work is repurposed.

  1. Termination and Notice

Termination terms will align with the Proposal or Contract.

Where ongoing monthly services are provided, a minimum notice period of two weeks (being halfway through a standard monthly billing cycle) is required prior to termination.

Where payment has been made in advance, services will continue through to the end of the relevant billing period, with no further fees payable beyond that point.

  1. Handover

At the conclusion of services, a handover meeting will be scheduled where appropriate to ensure:
– all agreed deliverables have been completed
– the Client has access to all finalised materials
– any outstanding queries are addressed

  1. General

These Terms are to be read in conjunction with the Proposal or Contract. Where inconsistencies arise, the Proposal or Contract will take precedence.

Terms Updates

These Terms may change from time to time and is available on our website.

Terms of Service Complaints and Enquiries

If you have any queries or complaints about our Terms of Service please contact us at:

E-mail: [email protected]
Phone: 0475 346 978